Privacy Policy

**Effective Date: 28 August 2026**

**Vikas Multistate Agro Co-op Society Ltd.**
Registration No.: **MSCS/CR/1412/2023**
Registered Office: **26/761, Madhava Building, Madhava Building, Kavuvattam, Cherpulassery, Palakkad – 679503, Kerala, India**

Vikas Multistate Agro Co-op Society Ltd. ("Vikas MSCS", "we", "us", or "our") respects your privacy and is committed to protecting the personal information that you provide when using our website, services, online forms, communication channels, and other digital services.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information obtained through our website and related services.

## 1. Information We Collect

Depending on how you use our website and services, we may collect the following information:

### A. Information You Provide Directly

When you contact us, submit an enquiry, register for a service, subscribe to our newsletter, or otherwise communicate with us, we may collect:
* Full name
* Address
* Email address
* Mobile/telephone number
* Communication details
* Membership-related information
* Agricultural or business-related information voluntarily provided by you
* Documents or information submitted for membership, financial, agricultural, or other services
* Any other information that you voluntarily provide through our website

We collect only information that is reasonably necessary for the relevant purpose.

### B. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:
* IP address
* Browser type and version
* Device type
* Operating system
* Website pages visited
* Date and time of access
* Referring website
* Approximate location information derived from technical data
* Website usage and interaction information

This information may be used for website security, performance monitoring, analytics, and improving our services.

## 2. How We Use Your Information

We may use personal information for legitimate business, administrative, regulatory, and service-related purposes, including:
* Responding to enquiries and requests
* Providing information about our services
* Processing membership or service-related requests
* Communicating with members, customers, applicants, and other users
* Providing agricultural, cooperative, financial-support, training, or related services
* Processing and maintaining records
* Sending newsletters, announcements, and service communications where permitted
* Improving our website, services, and user experience
* Maintaining website security and preventing fraud or misuse
* Complying with applicable laws, regulations, orders, and regulatory requirements
* Maintaining accounting, audit, statutory, and administrative records
* Protecting our legal rights and interests
* Resolving disputes and addressing complaints

## 3. Legal Basis for Processing

We process personal information only where permitted under applicable law.

Depending on the circumstances, processing may be based on:
* Your consent
* Your request for a service or information
* Compliance with legal or regulatory obligations
* Legitimate purposes necessary for operating and protecting our organisation
* Other lawful grounds available under applicable Indian data-protection laws

Where consent is required, you may withdraw your consent subject to applicable legal requirements and limitations.

## 4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, security, performance, and user experience.

Cookies may be used for purposes such as:
* Remembering website preferences
* Understanding website traffic
* Analysing website usage
* Improving website performance
* Maintaining security
* Supporting website functionality

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

Where third-party analytics or similar services are used, those providers may process information in accordance with their own privacy policies.

## 5. Google Analytics and Third-Party Services

We may use third-party services such as analytics, hosting, security, communication, payment, mapping, social-media, or other technology providers to operate and improve our website and services.

Such third parties may receive limited information necessary to provide their services to us.

We expect our service providers to process information in accordance with applicable contractual, legal, and security requirements.

## 6. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with:

* Employees and authorised representatives
* Service providers and technology partners
* Banks, payment service providers, or financial institutions where applicable
* Auditors, accountants, consultants, and professional advisers
* Government departments and regulatory authorities
* Law-enforcement agencies where legally required
* Courts, tribunals, or other competent authorities
* Other parties where disclosure is required or permitted by applicable law

Information will be shared only for legitimate purposes and, where appropriate, limited to what is reasonably necessary.

## 7. Membership and Service Information

If you become a member or apply for any service offered by Vikas Multistate Agro Co-op Society Ltd., additional information may be required for verification, processing, record keeping, regulatory compliance, accounting, or other lawful purposes.

Such information may include identity, contact, financial, banking, agricultural, business, or other information relevant to the service.

Certain records may be retained for periods required by applicable laws, regulations, accounting requirements, cooperative-society requirements, or legitimate organisational purposes.

## 8. Payment Information
Where online payments are offered through our website, payment transactions may be processed through authorised third-party payment service providers.
We generally do not store complete debit-card, credit-card, UPI, internet-banking, or other payment credentials on our own servers unless specifically required and lawfully permitted.
Payment providers may collect and process payment information according to their own terms and privacy policies.
## 9. Data Security
We take reasonable technical and organisational measures to protect personal information against:
* Unauthorised access
* Accidental loss
* Misuse
* Alteration
* Disclosure
* Destruction
However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure.
Users should also take reasonable precautions to protect their passwords, devices, and personal information.
## 10. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for periods required by applicable law, regulatory requirements, accounting obligations, dispute resolution, fraud prevention, or legitimate business purposes.
When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
## 11. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
* Request information about personal data processed by us
* Request correction of inaccurate or incomplete information
* Request deletion of personal information where legally applicable
* Withdraw consent where processing is based on consent
* Raise a grievance regarding processing of your personal information
* Exercise other rights available under applicable data-protection laws
Requests may be subject to identity verification and applicable legal limitations.
## 12. Children's Privacy
Our website and services are not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If we become aware that personal information has been collected from a child in violation of applicable requirements, we will take reasonable steps to address the situation.
## 13. Third-Party Websites
Our website may contain links to third-party websites, applications, social-media platforms, or other external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend that you review the privacy policy of any third-party website before providing personal information.
## 14. Social Media
Our website may provide links or integrations with social-media platforms.
Interactions with those platforms may be governed by the privacy policies and terms of the respective third parties.
We encourage users to review those policies before submitting personal information through third-party platforms.
## 15. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
Any updated Privacy Policy will be published on this page with a revised "Effective Date."
We encourage users to periodically review this page for the latest information.
## 16. Grievance and Privacy Queries
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
**Vikas Multistate Agro Co-op Society Ltd.**
**Registered Office:**
26/761, Madhava Building,
Kavuvattam, Cherpulassery,
Palakkad – 679503, Kerala, India.
**Registration No.:** MSCS/CR/1412/2023
**Email:** [vmscs2023@gmail.com](mailto:vmscs2023@gmail.com)
**Phone:** +91 70342 28884
## 17. Consent
By accessing and using our website, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires consent for a particular processing activity, we will obtain the necessary consent in an appropriate manner. ---
**Vikas Multistate Agro Co-op Society Ltd.**
Registration No. **MSCS/CR/1412/2023**
26/761, Madhava Building, Kavuvattam, Cherpulassery, Palakkad – 679503, Kerala, India.
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